Steers Policies
THE PROTECTION OF PERSONAL INFORMATION ACT
Customer Privacy Notice
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Steers we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
About the Company
Steers, including all subsidiaries, divisions and associated companies.
The information we collect
We collect and process your personal information mainly for our franchising business, and includes marketing, purchasing, recruitment and related services. For this purpose, we will collect personal details including your name and address.
We collect information directly from you where you voluntarily provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to takes reasonable steps to provide adequate protection for the personal information we hold and to prevent unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure, and we will inform you of any breaches in accordance with the Act.
Our security policies and procedures cover:
Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, personal information also includes the following items:
All addresses including residential, postal and email addresses.
Change of name – for which we require copies of the marriage certificate or official change of name document issued by the department of home affairs.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website or onpopia@famousbrands.co.za.
STEERS COVID-19 HYGIENE POLICY FAQ
What is Steers doing to prevent Covid-19 spread?
- We have implemented hand sanitising for all customers.
- Staff wash and sanitise their hands for 20 seconds at least every 20 minutes.
- Specific training modules for staff have been launched, and staff have been trained practically in the workplace.
- Every restaurant has educational best practice notices for our staff and drivers, in accordance with the World Health Organisation and the Department of Health’s regulations.
- Every staff member, including our delivery drivers, are screened for symptoms every day.
- We have implemented a No-Contact Delivery service which ensures that our customers do not come in physical contact with our staff.
- 3rd Party drivers are screened with temperature checks and the register is completed. Drivers showing symptoms or a high temperature are not permitted inside and cannot deliver. The 3rd party delivery company is immediately notified.
Do your staff wear gloves?
No
- Gloves are at higher risk of carrying pathogens than properly washed hands.
- Wearing gloves creates a false sense of security and has potential to lead to staff relaxing the strict hygiene standards we uphold at Steers
- The person wearing the gloves cannot feel dirt or greasiness on their gloves, which means that they change gloves less often than they would wash dirty hands.
- The wrong sized glove could tear or puncture leading to food contamination due to exposure to skin.
- Contamination from the gloves themselves could cause cross contamination if the glove had touched any other surfaces.
- Wearing gloves in our hot and steamy kitchens may cause perspiration on the hands and lead to ideal conditions for bacterial growth on the skin under the gloves.
Do your staff wear masks?
- Wearing of cloth facemasks is a legislated requirement for all South Africans.
- No one is permitted to enter our restaurant premises (including our own staff, delivery teams, suppliers, or inspectors) if they are not wearing a cloth mask.
- Steers is supplied cloth masks by local South African suppliers, and we do not use surgical masks in our restaurants as this will reduce the availability of surgical masks to our brave healthcare workers in South Africa.
- In addition to the cloth face masks, our staff who engage with delivery drivers also wear a face shield as an extra precaution.
Do all restaurants promote regular and thorough handwashing by employees or customers?
- Hand sanitiser dispensers or bottles are available for drivers and staff.
- Restaurants display posters promoting regular handwashing and sanitising.
- Staff have access to places where they can wash their hands with soap and water.
- Drivers are equipped with personal hand sanitisers for regular use on delivery trips.
What are the protocols that the restaurant follows when a staff member becomes ill with COVID-19?
- Staff members, when they are feeling unwell or showing signs or symptoms of Coronavirus, should stay at home and quarantined until symptoms have cleared.
- Our staff are working in separate teams which have zero physical contact between the teams. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing.
- Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with approval from the Department of Health.
What are the protocols that the restaurant follows when a staff member becomes ill with COVID-19?
- Staff members, when they are feeling unwell or showing signs or symptoms of Coronavirus, should stay at home and quarantined until symptoms have cleared.
- Our staff are working in separate teams which have zero physical contact between the teams. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing.
- Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with approval from the Department of Health.
How do all restaurants make sure that workplaces are clean and hygienic?
- Cleaning schedules are followed daily.
- All food contact surfaces are cleaned and washed, as and when necessary: during and/or immediately after the handling of food so that contamination of the food that meets any such surface is prevented.
- Daily deep cleaning. This requires all equipment and surfaces to be thoroughly washed with soap and water.
How do all restaurants make sure that workplaces are clean and hygienic?
- Cleaning schedules are followed daily.
- All food contact surfaces are cleaned and washed, as and when necessary: during and/or immediately after the handling of food so that contamination of the food that meets any such surface is prevented.
- Daily deep cleaning. This requires all equipment and surfaces to be thoroughly washed with soap and water.
What are the brand’s standard operating procedures when it comes to product handling?
- Steers prides itself in the strict personal hygiene practices supported by the Steers’ Food Safety Policies, under the regulation of the national Department of Health (Regulation 638).
What are the brand’s standard operating procedures when it comes to product handling?
- Steers prides itself in the strict personal hygiene practices supported by the Steers’ Food Safety Policies, under the regulation of the national Department of Health (Regulation 638).
How is Steers promoting social distancing?
- Floor markers indicating 1.5-meter safe distance between workstations are in place.
- We have implemented a No Contact Delivery service for all orders.
- Depending on the size of restaurant and the number of floor markers that assist with social distancing, we only allow a limited number of customers inside.
How is Steers promoting social distancing?
- Floor markers indicating 1.5-meter safe distance between workstations are in place.
- We have implemented a No Contact Delivery service for all orders.
- Depending on the size of restaurant and the number of floor markers that assist with social distancing, we only allow a limited number of customers inside.
Why can’t we order all menu offerings we could before?
- Our restaurants are operating with a very limited number of staff, and the strict physical distancing practices we have put in place in our kitchens, we have had to rationalise our menu to optimise our speed of service.
Are all restaurants open, and what are the trading hours?
- Only restaurants that are able to offer home deliveries are operating at the moment.
- To see which restaurant is open in your area and what their trading hours are, click hereor download our app.
Let’s get real. The decisions and actions we all make have a huge impact on the environment. Everyone has the responsibility to take care of the planet for future generations.
That’s why we only use paper bags, never plastic, in our restaurants. The paper we use is sustainably sourced from an eco-friendly supplier. This is to ensure the continued growth of forests and wildlife. We’ve also rallied behind the “No More Plastic Straws” movement and offer biodegradable straws with all our drinks. We consistently reevaluate our environmental policy to ensure that we’re doing what’s best for the environment.
Guide Dogs and Service Dogs are permitted in all Steers restaurants. We understand that a working dog is a dog that has been trained to assist its owner who has a disability and that a person who is disabled depends on a working dog that has been trained in all environments. The aim of this policy is to ensure consistency amongst our team members who work for Steers and to create a welcoming atmosphere in all our restaurants for persons with disabilities and their service dogs.
UNDERLYING PRINCIPLE
Let’s get real. The decisions and actions we all make have a huge impact on the environment. Everyone has the responsibility to take care of the planet for future generations.
The Promotion of Equality and Prevention of Unfair Discrimination Act of 2004 (PEPUDA) prohibits unfair discrimination of any person on the grounds of a person’s disability. Section 9 of PEPUDA prohibits the unfair discrimination against any person on the grounds of disability including failing to eliminate obstacles that unfairly limit or restrict persons with disabilities from enjoying equal opportunities or failing to take steps to reasonably accommodate the needs of such a person.
In the recent judgement of South African Guide Dogs Association for the Blind (The Minister of Home Affairs and another case number 16/2018, dated 29 March 2019 [unreported]), the Equality Court held that the choice of a visually impaired person to have a guide dog assist them is choice worthy of protection and this choice cannot be removed by another person except for a justifiable cause. The judgement of the Equality Court also ruled that denial of access of a guide dog without justifiable cause amounts to unfair discrimination on the grounds of disability in contravention of PEPUDA. In addition, article 9 of the UN Convention on the Rights of Persons with disabilities (UNCRPD), ratified by the Republic of South Africa, urges States Parties to take appropriate measures to ensure persons with disabilities access, on an equal basis with others, to the physical environment, to transportation, to information and communications, including information and communication technologies and systems, and to other facilities and services open or provided to the public, both in urban and in rural areas. State Parties are obliged to identify and eliminate obstacles and barriers.
The General Comment 2014 no. 2 of the UNCRPD reiterates that as long as goods, products and services are open or provided to the public, they must remain accessible to all, regardless of whether they are owned and/or provided by a public authority or a private enterprise. Steers recognises the rights of persons with disabilities and the authority of PEPUDA as the national legislation mandated by section 9(4) of the Constitution. All our restaurant staff have been trained on the importance of customer service, including that persons with disabilities and their service dogs must never be refused access to any of our restaurants.
ACTIONS TO BE TAKEN IN OUR RESTAURANTS:
- Acknowledge the customer with a service dog the same way you would any and all customers.
- Offer the customer a table. NOTE: DO NOT place a customer with a service animal in a special section, or isolate them from other customers.
- The restaurant is not required to provide any special accommodations for the animal, and they are not required to provide the animal with food.
- Please note that service dog owners are trained with their dogs and the dog will usually sit under the table, without causing other customers any discomfort.
- The restaurant has the right to refuse the disabled customer and service animal from any areas that customers are generally restricted from entering.
WHAT IS REQUIRED OF THE DISABLED PERSON WITH A SERVICE DOG:
- Service animals are often seen with special collars and harnesses.
- The service dog must be harnessed, leashed, or tethered unless such devices would either interfere with the work of the animal, or the person’s disability prevents them from being able to use such a device. If these devices cannot be used for whatever reason then the person must keep the animal in control through voice, signal, or any other effective controls.
- The service dog must be kept under the control of the disabled person at all times.